Privacy Policy


Welcome to katealterio.co.nz (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

Who We Are

Kate Alterio
Website: katealterio.co.nz

If you have any questions about this Privacy Policy or your personal information, please contact us through the contact form on our website.

Information We Collect

When you visit or use our website, we may collect the following information:

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Any information you provide in messages or enquiries

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Referring website
  • Date and time of visits

This information helps us improve the performance and security of our website.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Provide customer support
  • Communicate about your orders
  • Deliver products and services
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Meet legal and regulatory obligations
  • Send marketing communications where you have consented to receive them

WooCommerce and Payment Processing

Our online store is powered by WooCommerce.

When you make a purchase, payment information is processed by our third-party payment providers. We do not store complete credit card details on our servers.

Payment providers may collect and process information necessary to complete transactions securely.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Improve website performance
  • Analyse website traffic
  • Support marketing and advertising activities

You can control cookies through your browser settings, although disabling cookies may affect website functionality.

Analytics

We may use analytics services such as Google Analytics to understand how visitors use our website.

These services may collect information such as:

  • Pages viewed
  • Time spent on pages
  • Device information
  • General location information

This information is generally aggregated and used to improve our website.

Marketing Communications

If you subscribe to our mailing list, we may send you newsletters, promotions, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processors
  • Shipping and courier providers
  • Website hosting providers
  • Email marketing providers
  • Analytics providers
  • Professional advisers where required

We do not sell your personal information to third parties.

International Transfers

Some of our service providers may store or process personal information outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Meet legal, accounting, and tax obligations
  • Resolve disputes and enforce agreements

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no internet transmission or electronic storage method is completely secure.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of your personal information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us through our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us through the contact page on katealterio.co.nz.